Join this unique Stage 4 PA and Secretarial Expertise Diploma and achieve unique entry to our dynamic digital studying platform! Your personally assigned tutor will present the help and consultancy it’s essential to efficiently full the course, which is delivered over a sequence of 9 insightful modules as follows:
Module 1 – The Job Features of a PA / Secretary
The first duties and duties of the skilled PA are explored within the first module, which additionally examines the connection between the secretary and their employer. Together with the data and abilities wanted to succeed as a PA, preferential private traits and qualities for superior administrative personnel are additionally mentioned.
Module 2 – Phone Expertise
An introduction to superior phone abilities follows in module two, during which candidates focus on the significance of an excellent phone method. Extra subjects launched embody dealing with excessive name volumes, taking messages, redirecting calls, screening calls, coping with difficult callers and extra.
Module 3 – Mail Providers and Delivery
Module three offers an in depth introduction to workplace mail and transport duties, during which candidates discover ways to guarantee each consignment reaches its supposed vacation spot in a secure and well timed method. Quite a lot of postage and packaging concerns are additionally launched, together with tips on how to successfully deal with home and worldwide mail.
Module 4 – Journey Preparations
The fourth module offers useful ideas and pointers for making journey preparations on behalf of others, incorporating the benefits and downsides of working with journey brokers. Candidates discover ways to choose probably the most acceptable methodology of transportation, make lodge bookings, talk particular necessities and deal with sudden points.
Module 5 – Organising Conferences
A number of frequent kinds of enterprise conferences and normal enterprise occasions are mentioned in module 5, during which candidates discover the occasion planning course of from the attitude of a PA. Course content material covers venue choice, allocating acceptable dates and occasions for occasions, issuing invites, coping with cancellations and extra.
Module 6 – Time Administration
Module six guides candidates by the method of making a useful ‘to-do’ listing, whereas discussing the potential penalties of procrastination as a PA. Useful ideas and pointers for improved time administration are mentioned, together with the position of an ‘motion plan’ in a wider time administration technique and the detrimental results of poor time administration.
Module 7 – Conserving Correct Information
The report maintaining duties of a PA or secretary are mentioned in module seven, which explores the benefits and downsides of laborious copies vs. digital paperwork. The significance of backing up essential information frequently can also be mentioned, together with an introduction to the Dewey decimal classification system and its advantages.
Module 8 – Writing Enterprise Letters
The artwork of writing efficient enterprise letters is dissected and mentioned in module eight, which introduces candidates to numerous kinds of written letters and electronic mail communications. The variations between private {and professional} letters are mentioned, together with tips on how to successfully ‘log off’ a enterprise letter in an acceptable {and professional} method.
Module 9 – Different Written Communication
Concluding the course, module 9 brings a sequence of further written communications into dialogue, together with inside memorandums and letter studies. The inclusion of a bibliography in key enterprise communications can also be mentioned, together with the important thing variations between inside and exterior communications.
Discover varied free programs on our web site. You may even take a begin with one among our Free Administrative Expertise programs at this time.
